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Customer Support Specialist
TrueCommerce Vietnam
Posted
3 weeks ago

Ho Chi Minh City, Vietnam

Onsite

VND 9M

Junior Level

Full Time

Job Categories

Support Customer Service Sales Technical

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Sema Summary

Join TrueCommerce Vietnam as a Customer Support Specialist for the night shift. This role requires strong English communication skills and the ability to assist customers effectively. You will be responsible for addressing customer inquiries, providing solutions, and ensuring customer satisfaction. Candidates should have a positive attitude and be willing to work in a fast-paced environment.

About Company

TrueCommerce Vietnam is committed to delivering exceptional customer service and support, enhancing the customer experience within the e-commerce industry.

Core Requirements

Strong English communication skills
Experience in customer service
Ability to work night shifts
Problem-solving skills
Positive attitude

Responsibilities

Assist customers with inquiries
Resolve customer issues effectively
Document customer interactions
Maintain a positive customer experience
Work collaboratively with the support team
Provide product information
Follow up with customers as needed

Must Have skills

English communicationCustomer serviceProblem-solvingAttention to detailTeamwork

Nice To Have Skills

Technical understandingConflict resolutionTime management

Tools Knowledge Requried

CRM softwareEmailChat support tools

Job Keywords

customer supportnight shiftVietnamEnglishservice

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