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Customer Support Specialist
Fidelis Healthcare Pvt. Ltd.
Posted
2 days ago

Faridabad, Haryana, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support Healthcare Customer Service General

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Sema Summary

Fidelis Healthcare Pvt. Ltd. is hiring a Customer Support Specialist in Faridabad. The role involves providing excellent support to customers, resolving issues, and ensuring customer satisfaction. This position requires good communication skills and a customer-focused mindset. Ideally suited for junior professionals looking to grow in the healthcare support field. The job is full-time, on-site, offering a collaborative work environment.

About Company

Fidelis Healthcare Pvt. Ltd. specializes in providing health-related services and support to customers, aiming to enhance patient experience.

Core Requirements

Good communication skills
Problem-solving abilities
Customer-oriented mindset
Basic technical knowledge in healthcare
High school diploma or equivalent

Responsibilities

Assist customers with inquiries and issues
Provide product and service information
Resolve customer complaints effectively
Maintain a high level of customer satisfaction
Document customer interactions
Collaborate with team members
Participate in training sessions

Must Have skills

CommunicationProblem-solvingCustomer serviceTechnical supportTeam collaboration

Nice To Have Skills

Time managementAdaptabilityEmpathyConflict resolutionSales skills

Tools Knowledge Requried

CRM softwareHelpdesk toolsMicrosoft OfficeChat softwareEmail clients

Job Keywords

customer servicesupport specialisthealthcarecommunicationproblem solving

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