Customer Support Specialist
Softenger Malaysia
Posted
last week
Cyberjaya, Selangor, Malaysia
Onsite
MYR 4K
Entry Level
Full Time
Sema Summary
As a Customer Support Specialist, you'll handle partner inquiries and resolve invoice disputes. Proficiency in English and Japanese is required.
About Company
Softenger Malaysia focuses on IT services and consulting, operating under ISO certifications to maintain high service standards.
Core Requirements
- Bachelor's degree in a relevant field.
- Proficiency in English B2 or higher.
- Japanese proficiency N1/N2.
- Ability to work in shifting arrangements.
- Strong communication skills.
Responsibilities
- Contact partners via phone or email.
- Negotiate payment arrangements.
- Manage and resolve outstanding invoice disputes.
- Verify payment confirmations.
- Record validated payments.
- Handle partner inquiries related to commission invoices.
- Monitor and communicate partner account status.
Must Have skills
Job Keywords
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