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Customer Support Specialist
Momentive Software
Posted
3 weeks ago

Cebu

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Operations Service Sales

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Sema Summary

The Customer Support Specialist at Momentive Software will engage with customers to provide efficient solutions and address their inquiries. This role is based in Cebu, Philippines and is ideal for individuals who are passionate about delivering outstanding customer service. Essential skills include effective communication and problem-solving abilities. The position offers a full-time employment opportunity with room for career development in the tech industry.

About Company

Momentive Software is dedicated to providing innovative solutions in the software field, aiming to enhance customer experiences through strategic support initiatives.

Core Requirements

Basic understanding of customer service principles
Strong verbal and written communication skills
Ability to troubleshoot issues efficiently
Familiarity with support tools
Willingness to learn and adapt

Responsibilities

Respond to customer inquiries via various channels
Provide accurate information about products
Resolve customer complaints in a timely manner
Document customer interactions
Collaborate with other teams to improve service
Follow up on customer feedback and inquiries
Assist in training new team members

Must Have skills

CommunicationProblem-solvingTime managementCustomer serviceAdaptability

Nice To Have Skills

Technical supportTeam collaborationData entrySoftware familiarity

Tools Knowledge Requried

CRM softwareHelpdesk toolsEmailChat systems

Job Keywords

customer supportservicecommunicationproblem-solvingtech support

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