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Customer Support Specialist
Momentive Software
Posted
3 weeks ago

Cebu, Central Visayas, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Software Technical Service

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Sema Summary

We are looking for a Customer Support Specialist to join Momentive Software based in Cebu. The ideal candidate will handle customer inquiries and provide solutions effectively. This role is suited for those who enjoy helping others and possess good communication skills. Candidates should have some previous experience in customer support and be ready to learn. Full-time positions are available.

About Company

Momentive Software focuses on providing innovative software solutions for customer engagement and support.

Core Requirements

Strong communication skills
Ability to handle inquiries
Problem-solving aptitude
Basic technical knowledge
Customer service experience

Responsibilities

Respond to customer inquiries via multiple channels.
Provide solutions to problems reported by customers.
Document interactions with customers.
Collaborate with other departments to resolve issues.
Follow up on customer communications.
Assist in improving support processes.
Maintain customer satisfaction levels.

Must Have skills

Communication skillsCustomer serviceProblem solvingTechnical knowledgeTeamwork

Nice To Have Skills

PatienceAdaptabilityTime managementMultitaskingConflict resolution

Job Keywords

customer supportservicecommunicationtechnical supportinquiries

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