Search for Jobs

Customer Support Specialist
Momentive Software
Posted
3 weeks ago

Cebu, Central Visayas, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Software Service Sales

Match

Skills

Experience

Industry

Sema Summary

As a Customer Support Specialist at Momentive Software, you will be responsible for assisting customers with inquiries and resolving issues efficiently. The ideal candidate should possess strong communication skills and experience in a customer-facing role. Based in Cebu, this full-time position is suitable for individuals looking to grow their career in the tech sector. You will engage with customers to ensure high levels of satisfaction and retention.

About Company

Momentive Software is dedicated to providing effective solutions and support in the software industry, ensuring customer satisfaction through innovative practices.

Core Requirements

Strong communication skills
Experience in customer support
Ability to work in a team
Problem-solving skills
High school diploma or equivalent

Responsibilities

Assist customers with inquiries
Resolve customer issues efficiently
Document customer interactions
Collaborate with team members
Provide feedback for process improvement
Educate customers about product features
Maintain a positive customer experience

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceTime management

Nice To Have Skills

Technical knowledgeMultilingualCRM softwareRemote communicationSales skills

Tools Knowledge Requried

CRMEmailChat softwareTicketing systemPhone system

Job Keywords

customer supportsoftware supportproblem resolutioncommunicationCebu

Similar Jobs