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Customer Support Specialist
Rippling
Posted
last week

Bengaluru, Karnataka, India

Onsite

INR 50K

Mid Level

Full Time

Job Categories

Support Customer Benefits Compliance HR

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Sema Summary

Rippling is seeking a Customer Support Specialist to enhance customer experience in benefits and compliance. The role involves providing expert guidance and swift resolution to inquiries in a dynamic environment.

About Company

Rippling streamlines HR, IT, and finance management for businesses by integrating various workforce systems. Its unified platform enables better and faster execution of business processes.

Core Requirements

Bachelor's degree
1-4 years of customer support experience
Knowledge of US benefits laws
SHRM-CP or CEBS certification
Strong problem-solving skills

Responsibilities

Become a product expert for customer inquiries.
Handle customer issues from start to finish.
Respond to inquiries via email, chat, or video.
Document customer interactions using CRM.
Gather feedback for product improvement.
Stay updated with company policies and procedures.
Deliver exceptional service to ensure customer satisfaction.

Benifits

Disability insurance

Must Have skills

Customer support skillsProblem-solving abilitiesTime managementExcellent communication skillsAttention to detail

Job Keywords

Customer SupportBenefits AdministrationComplianceSaaSProblem Solving

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