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Customer Support Specialist
HydroNeo
Posted
6 days ago

Bangkok

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Support Operations Customer Technology Service

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Sema Summary

We are seeking a Customer Support Specialist to join our team at HydroNeo, a tech startup in Bangkok. The role primarily involves assisting customers with their inquiries, managing support tickets, and ensuring smooth operations within the support team. Ideal candidates should have at least some experience in customer service and possess strong communication skills. This full-time position does not allow for remote work.

About Company

HydroNeo is a forward-thinking technology startup focused on providing innovative solutions in the customer support domain.

Core Requirements

Basic experience in customer support
Problem-solving skills
Effective communication skills
Ability to work in a team
Familiarity with tech products

Responsibilities

Handle incoming customer inquiries
Manage customer support tickets
Coordinate with technical teams
Provide product information to customers
Analyze customer feedback
Facilitate training for new support staff
Implement improvements in customer support processes

Must Have skills

CommunicationProblem-solvingTeamworkCustomer serviceTech support

Nice To Have Skills

Customer relationship managementData analysisTime managementMentorshipTraining

Tools Knowledge Requried

CRM softwareHelpdesk platformCommunication tools

Job Keywords

customer supportoperationstech startupBangkokservice

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