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Customer Support Specialist
Semesteria
Posted
5 days ago

Bangkok City, Thailand

Onsite

THB 30K

Junior Level

Full Time

Job Categories

Support Customer Service Bilingual Operations

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Sema Summary

We are seeking a Bilingual Customer Support Specialist fluent in Thai and English to join our team in Bangkok City, Thailand. In this full-time role, you will be responsible for assisting customers with inquiries, addressing concerns, and providing solutions. The ideal candidate should have strong communication skills and a customer-oriented mindset. This position is perfect for passionate individuals looking to grow in a supportive environment.

About Company

Semesteria is dedicated to providing exceptional customer service through a bilingual support team, ensuring that our clients receive the best assistance possible.

Core Requirements

Fluency in Thai and English
Strong communication skills
Customer service experience
Problem-solving abilities
High school diploma or equivalent

Responsibilities

Assist customers with product inquiries
Resolve customer issues via phone and email
Provide accurate information about services
Maintain logs of customer interactions
Work collaboratively with team members
Ensure customer satisfaction with services
Follow up on customer feedback and concerns

Must Have skills

Bilingual communicationCustomer serviceProblem-solvingActive listeningTime management

Nice To Have Skills

Technical supportSales experienceConflict resolutionEmpathyAdaptability

Job Keywords

bilingualcustomer supportThaiEnglishservice

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