Customer Support Representative
Tomofun
Posted
3 months ago
Metro Manila
Remote
THB 30K
Mid Level
Contract
Sema Summary
The Customer Support Representative role involves resolving customer inquiries in a pet tech environment. The candidate must have a passion for pets and a strong desire to innovate customer relationships.
About Company
Tomofun is a global leader in pet technology, specializing in AI-powered products that enhance pet care. With a focus on innovation, they aim to redefine the pet tech industry.
Core Requirements
- 2+ years in customer service
- Strong communication skills
- Problem-solving abilities
- Passion for pets
- Ability to work independently
Responsibilities
- Resolve customer inquiries effectively.
- Articulate technical issues to product teams.
- Identify trends in customer requests.
- Contribute to team collaboration.
- Maintain a positive customer-focused attitude.
- Provide mentorship and documentation.
- Uphold company values in every interaction.
Benifits
- HMO Coverage
- Paid Time Off
- Pet Health Benefits
- Free Furbo Pet Camera
- Monthly Team Bonding
Must Have skills
Job Keywords
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