Customer Support Representative
Newsela
Posted
last week
Philippines
Remote
PHP 40K
Mid Level
Contract
Sema Summary
Newsela is seeking a Tier 1 Customer Support Representative to provide top-notch customer service. The role focuses on customer engagement, problem-solving, and collaboration using various tools.
About Company
Newsela is a fast-growing education technology startup dedicated to enhancing classroom learning for students worldwide. The company aims to provide engaging content that inspires both teachers and students.
Core Requirements
- 3+ years of customer support experience
- EdTech experience required
- Strong verbal and written communication skills
- Ability to troubleshoot problems
- Familiarity with Salesforce and related tools
Responsibilities
- Handle customer interactions across chat and email
- Log and track customer cases
- Analyze issues and identify solutions
- Collaborate with internal teams to improve customer experiences
- Utilize various support platforms to assist customers
- Maintain customer satisfaction and high-quality support
- Work flexible hours to accommodate US-based clients
Must Have skills
Job Keywords
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