Customer Support Representative
BruntWork
Posted
2 weeks ago
Philippines
Remote
PHP 30K
Mid Level
Contract
Sema Summary
This role involves handling customer inquiries through calls and emails with empathy and precision. The representative will troubleshoot various issues, process transactions, and ensure high customer satisfaction.
About Company
BruntWork specializes in staffing and recruiting with a focus on providing remote work opportunities. They offer freelance positions allowing contractors to manage their own schedules and finances.
Core Requirements
- Proven customer support experience
- Ability to work flexible hours including weekends
- Strong verbal and written communication skills
- Analytical skills for troubleshooting
- Familiarity with CRM tools
Responsibilities
- Handle inbound customer support calls with professionalism.
- Respond to customer emails accurately and effectively.
- Troubleshoot and resolve a variety of customer issues.
- Process payments and refunds accurately.
- Document customer interactions in the CRM system.
- Provide feedback to enhance customer experience.
- Collaborate with team members to resolve complex issues.
Benifits
- Health Insurance Coverage
- Permanent Work from home
- Immediate Hiring
- Steady Freelance Job
Must Have skills
Job Keywords
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