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Customer Support Representative
Rapiscan Systems
Posted
3 months ago

Hyderabad, Telangana, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Service Operations Sales

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Sema Summary

Rapiscan Systems is seeking a Customer Support Representative for its Call Center team. The role involves delivering exceptional service across multiple channels and requires strong problem-solving skills.

About Company

Rapiscan Systems, a subsidiary of OSI Systems, specializes in security and inspection systems, offering advanced threat detection solutions to various sectors globally.

Core Requirements

Pursuing a Graduation Degree
2 years of contact center experience
Excellent verbal and written communication
Strong analytical skills
Familiarity with CRM tools

Responsibilities

Handle customer interactions across calls, emails, and chats.
Process customer requests including sales orders and quotes.
Maintain high standards of communication quality.
Collaborate with internal departments to resolve issues.
Report to the Customer Service Team Lead.
Adapt to evolving business needs and priorities.
Adhere to company values in professional interactions.

Must Have skills

CommunicationProblem-solvingCustomer serviceAnalytical thinkingTechnical knowledge of CRM tools

Job Keywords

customer supportcommunication skillsproblem-solvingcontact centerCRM

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