Customer Support Rep
Learning Genie
Posted
last week
Remote
Remote
USD 1K
Mid Level
Full Time
Sema Summary
As a Customer Support Rep at Learning Genie, you will provide high-level technical assistance to users of our SaaS platform. This role offers opportunities for career progression in customer success management.
About Company
Learning Genie Inc. is an education technology startup focused on enhancing learning experiences through innovative tools. The company specializes in providing solutions for PreK-12 education, promoting teacher and parent engagement.
Core Requirements
- 2+ years in customer support
- Experience with SaaS products
- Strong communication skills
- Analytical problem-solving abilities
- Adaptability to change
Responsibilities
- Deliver onboarding training for clients
- Manage inbound and outbound calls
- Resolve customer issues promptly
- Guide users through troubleshooting
- Document technical issues for product improvement
- Collaborate with teams for scheduling
- Identify priority issues for escalation
Benifits
- Weekends off
- Quick path to advancement
Must Have skills
Job Keywords
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