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Outsourced

Customer Support

Outsourced

Posted

last week

National Capital Region, Philippines

Remote

PHP 30K

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

Outsourced is seeking a Customer Support Specialist to manage patient inquiries in a home-based setting. The role involves providing support for healthcare-related services and ensuring customer satisfaction.

About Company

Outsourced is a premier, ISO-certified outsourcing company specializing in remote staff solutions. With over a decade of experience, it connects skilled professionals in the Philippines with global clients across various industries.

Core Requirements

  • Bachelor's degree
  • Customer support experience
  • Familiarity with EMR/EHR systems
  • Strong communication skills
  • Problem-solving abilities

Responsibilities

  • Respond to client inquiries via phone and email
  • Support patient onboarding processes
  • Document interactions in CRM systems
  • Coordinate with internal teams
  • Maintain confidentiality and compliance with regulations
  • Escalate complex issues
  • Meet productivity standards

Benifits

  • Work-life balance
  • Growth opportunities
  • Supportive work environment

Must Have skills

CommunicationProblem-solvingEmpathyOrganizational skillsFamiliarity with CRM systems

Job Keywords

Customer SupportHealthcareRemote WorkEMRClient Relations

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