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Customer Support
ModSquad
Posted
4 days ago

Remote

THB 30K

Junior Level

Part Time

Job Categories

Support Remote Part-time Customer Bilingual

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Sema Summary

ModSquad is seeking a part-time Customer Support representative fluent in Thai and English for a remote position in music streaming. This role involves assisting users with inquiries and providing effective solutions in a fast-paced environment. Ideal candidates should have a passion for music and exceptional communication skills. While prior experience is valuable, enthusiasm and the ability to learn quickly are also crucial.

About Company

ModSquad is a global leader in providing exceptional customer service and community management. They specialize in delivering tailored support to various industries, focusing on enhancing customer experience through skilled professionals.

Core Requirements

Fluency in Thai and English
Strong communication skills
Ability to work independently
Problem-solving skills
Customer service experience

Responsibilities

Assist customers with inquiries.
Provide solutions to user issues.
Maintain customer satisfaction.
Communicate effectively across platforms.
Document interactions and feedback.
Work collaboratively with team members.
Stay updated on product features.

Must Have skills

Bilingual communicationCustomer serviceProblem-solvingTime managementEmpathy

Nice To Have Skills

Knowledge of music streamingTech-savvyConflict resolutionAdaptabilityTeamwork

Tools Knowledge Requried

CRM softwareCommunication platformsTicketing systemCollaboration tools

Job Keywords

Customer SupportBilingualThaiPart-timeRemote

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