Customer Support
Learning Genie
Posted
last week
Remote
Remote
USD 360
Mid Level
Full Time
Sema Summary
The role involves providing high-level technical assistance on a SaaS product. Candidates with a background in customer support and strong communication skills are encouraged to apply.
About Company
Learning Genie is an education technology startup focused on enhancing learning experiences for children through innovative software solutions.
Core Requirements
- 2+ years in Customer Support
- Experience with SaaS products
- Excellent English communication skills
- Strong analytical abilities
- Prior training experience
Responsibilities
- Deliver comprehensive product onboarding/training
- Manage inbound and outbound customer calls
- Identify and escalate priority customer issues
- Provide troubleshooting support via email and phone
- Document technical issues for product enhancement
- Collaborate across departments for coordination
- Maintain a customer satisfaction rating of 9.0 or higher
Benifits
- Weekends off
- Flexible working hours
- Quick path to career advancement
Must Have skills
Job Keywords
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