Customer Support
Globelance
Posted
last week
Noida, Uttar Pradesh, India
Onsite
INR 12K
Intern Level
Full Time
Sema Summary
This entry-level customer support role is ideal for freshers seeking a career in customer service and operations. Responsibilities include managing customer inquiries and improving service quality through various support channels.
About Company
Globelance is a consulting and freelancing platform that connects talent with opportunities while maximizing earnings for consultants and freelancers. It offers services across various industries and geographies.
Core Requirements
- Graduation from any discipline
- Good verbal and written English communication
- Comfort in customer interactions
- Willingness to work on-site
- Experience with CRM systems or call center operations
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat.
- Log and manage tickets in the ticketing system.
- Guide customers through troubleshooting and product navigation.
- Create knowledge-base articles to reduce repeat contacts.
- Maintain records of interactions and customer feedback.
- Collaborate with teams for process improvements.
- Ensure customer requests are resolved within SLA.
Benifits
- On-the-job training
- Performance-linked incentives
- Attendance bonuses
- Recognition programs
Must Have skills
Job Keywords
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