Customer Support Manager
Invoicemart
Posted
last week
Thane, Maharashtra, India
Onsite
INR 30K
Full Time
Sema Summary
The role focuses on managing customer support operations. It requires strong leadership to enhance service delivery.
About Company
Invoicemart is a platform dedicated to improving business processes through effective customer support solutions.
Core Requirements
- Bachelor's degree in a relevant field
- Experience in customer service management
- Strong communication skills
- Ability to manage a team
- Problem-solving abilities
Responsibilities
- Oversee customer support operations
- Manage the customer support team
- Develop service improvement strategies
- Ensure customer satisfaction
- Train and mentor new staff
- Handle escalated customer issues
- Monitor performance metrics
Must Have skills
Job Keywords
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