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Customer Support Manager
Adani Group
Posted
yesterday

Mundra, Gujarat, India

Onsite

INR 50K

Full Time

Job Categories

Support Management Quality Customer Operations

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Sema Summary

The Customer Support Manager role at Adani Group focuses on managing and improving customer support and module quality in Mundra, Gujarat. Responsibilities include overseeing the support team, ensuring customer satisfaction, and maintaining quality standards. The position requires strong leadership and problem-solving skills. Candidates should be prepared to work on-site and adapt to a fast-paced environment. A competitive salary and opportunities for professional growth are offered.

About Company

Adani Group is a multinational conglomerate based in India, operating in sectors like energy, resources, logistics, agribusiness, real estate, financial services, and defense.

Core Requirements

Bachelor's degree in relevant field
Experience in customer support
Strong communication skills
Ability to lead a team
Problem-solving capabilities

Responsibilities

Manage customer support operations
Supervise team performance
Ensure quality service delivery
Resolve customer issues efficiently
Train and mentor support staff
Analyze customer feedback
Collaborate with other departments

Must Have skills

LeadershipCommunicationProblem-solvingCustomer serviceQuality assurance

Nice To Have Skills

Project managementData analysisTeam collaborationTime managementAdaptability

Tools Knowledge Requried

CRM softwareHelpdesk applicationsReporting toolsCommunication platformsQuality management software

Job Keywords

customer supportmanagementmodule qualityteam leadershipproblem resolution

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