Customer Support Manager
insightsoftware
Posted
last week
Hyderabad, Telangana, India
Onsite
IDR 25M
Senior Level
Full Time
Sema Summary
The Customer Support Manager will lead the support team and drive efforts for process improvement and customer satisfaction. This role requires a solid technical background and the ability to mentor and guide team members.
About Company
insightsoftware is a global provider of connected solutions for the Office of the CFO, focusing on accessible financial data and enabling automated processes.
Core Requirements
- Bachelor's degree in business or related field.
- 12-15 years of experience in technical support.
- 5 years in team leadership.
- Strong technical background.
- Experience with CRM platforms.
Responsibilities
- Lead and develop the support team.
- Ensure timely resolution of customer issues.
- Implement and track KPIs and SLAs.
- Manage escalations effectively.
- Drive process improvement initiatives.
- Collaborate with cross-functional teams.
- Guide customers towards self-service options.
Must Have skills
Job Keywords
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