Customer Support Intern
RedDoorz
Posted
last week
Jakarta, Indonesia
Onsite
IDR 3M
Intern Level
Internship
Sema Summary
The Customer Support Intern will handle inquiries and complaints, ensuring timely resolution. The role requires professional communication and multitasking skills in a fast-paced environment.
About Company
RedDoorz is a leading technology-driven hospitality brand in Southeast Asia, specializing in providing affordable and reliable stays across major cities. Established in 2015, it aims to transform the hospitality industry with standardized accommodations.
Core Requirements
- Bachelor's Degree
- Strong communication skills
- Detail-oriented
- Ability to multitask
- Willingness to work shifts
Responsibilities
- Respond to emails and chats professionally.
- Follow up on customer inquiries until resolved.
- Manage customer service tickets using an internal system.
- Conduct telesurveys with guests for feedback.
- Assist in improving customer support processes.
- Collaborate with the support team on issues.
- Provide insights to enhance customer satisfaction.
Must Have skills
Job Keywords
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