Customer Support
Blackbaud India
Posted
last week
Hyderabad, Telangana, India
Onsite
INR 30K
Full Time
Sema Summary
The Customer Support Associate Specialist handles customer inquiries and provides assistance. This role requires strong communication skills and a commitment to customer satisfaction.
About Company
Blackbaud specializes in software solutions for nonprofits and educational institutions.
Core Requirements
- High school diploma or equivalent.
- Strong communication skills.
- Customer service experience.
- Problem-solving abilities.
- Ability to work in a team environment.
Responsibilities
- Respond to customer inquiries via phone and email.
- Provide technical assistance and support for customers.
- Document customer interactions and issues.
- Collaborate with team members to resolve issues.
- Maintain a positive and empathetic customer experience.
- Identify and escalate unresolved issues.
- Contribute to team goals and performance metrics.
Must Have skills
Job Keywords
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