Customer Support
Policybazaar.com
Posted
last week
Gurugram, Haryana, India
Onsite
INR 30K
Full Time
Sema Summary
The Customer Support Specialist at Policybazaar.com focuses on providing assistance to customers. This role ensures customer queries are resolved efficiently and effectively.
About Company
Policybazaar.com is a leading online insurance aggregator in India, helping customers make informed decisions about their insurance needs.
Core Requirements
- Bachelor's degree or equivalent experience.
- Strong verbal and written communication skills.
- Ability to handle customer inquiries promptly.
- Familiarity with customer service software.
- Problem-solving skills.
Responsibilities
- Address customer inquiries and issues.
- Provide product information and assistance.
- Maintain detailed records of customer interactions.
- Collaborate with other departments as needed.
- Ensure customer satisfaction.
- Escalate unresolved issues to appropriate personnel.
- Monitor customer feedback and suggest improvements.
Must Have skills
Job Keywords
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