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Customer Support Executive
TDCX
Posted
3 weeks ago

Greater Kuala Lumpur

Remote

MYR 4K

Junior Level

Full Time

Job Categories

Support Customer Service Management Remote

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Sema Summary

TDCX is seeking a Customer Support Executive for the Greater China market, based in Greater Kuala Lumpur. This full-time position requires proficiency in customer service, handling inquiries, and providing support. Ideal candidates will demonstrate strong communication skills and the ability to manage customer relationships effectively. The job offers a hybrid work model, providing flexibility between remote and office work. This role supports a growing market and enhances customer satisfaction.

About Company

TDCX is a leading provider of customer experience solutions, specialized in helping brands enhance their customer service and engagement. With a commitment to excellence, TDCX operates in various regions and serves high-profile clients.

Core Requirements

High school diploma or equivalent
Strong verbal and written communication skills
Experience in customer service
Ability to work in a team
Multilingual capabilities are a plus

Responsibilities

Assist customers with inquiries and issues
Provide timely and accurate information
Maintain customer satisfaction
Document customer interactions
Collaborate with team members
Identify opportunities to improve service
Adhere to company policies and procedures

Must Have skills

CommunicationProblem-solvingCustomer serviceTeam collaboration

Nice To Have Skills

MultilingualAdaptability

Job Keywords

customer supportcustomer servicecommunicationproblem-solvingteamwork

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