Customer Support Executive
NielsenIQ
Posted
yesterday
Greater Kuala Lumpur
Remote
MYR 5K
Full Time
Sema Summary
The Customer Support Executive role at NielsenIQ involves providing efficient support to customers, addressing their inquiries, and ensuring satisfaction. This position requires strong interpersonal skills and experience in customer management. The job is full-time and offers a hybrid working environment. Candidates should be prepared to engage actively with clients and possess a desire to enhance customer relationships.
About Company
NielsenIQ specializes in data analytics and market research, offering insights to help companies understand market trends and consumer behavior.
Core Requirements
- Bachelor's degree or equivalent experience
- Strong communication skills
- Proficiency in customer relationship management
- Ability to work in a hybrid environment
- Experience in a customer support role
Responsibilities
- Address customer inquiries promptly
- Resolve issues efficiently
- Provide product information
- Maintain customer records
- Assist in product upgrades
- Engage with clients for feedback
- Collaborate with cross-functional teams
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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