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Customer Support Executive
LSEG
Posted
3 weeks ago

Kuala Lumpur, Malaysia

Remote

MYR 3K

Junior Level

Full Time

Job Categories

Support Customer Operations Sales Communication

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Sema Summary

As a Customer Support Executive at LSEG, you will assist customers effectively while supporting operations in a hybrid work environment. This role requires strong communication skills in Mandarin. Expect to work collaboratively with team members to resolve customer inquiries, and contribute to a positive service experience. You will benefit from a full-time position that offers exposure to a dynamic team in Kuala Lumpur.

About Company

LSEG is a leading global financial markets infrastructure and data provider known for its expertise in financial technology and information services.

Core Requirements

Bachelor's degree or equivalent
Strong communication skills
Fluency in Mandarin
Customer service experience
Ability to work in a hybrid environment

Responsibilities

Manage customer inquiries effectively.
Provide support via multiple channels.
Collaborate with team members.
Resolve issues in a timely manner.
Document customer interactions.
Assist in improving service processes.
Report feedback to management.

Must Have skills

Customer serviceMandarin communicationProblem-solvingTeamworkTime management

Nice To Have Skills

Technical supportSales skillsCRM software proficiencyAdaptabilityConflict resolution

Tools Knowledge Requried

CRMMicrosoft OfficeCommunication tools

Job Keywords

Customer SupportMandarinCustomer ServiceHybridLSEG

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