Search for Jobs

Customer Support Executive
Exness
Posted
3 months ago

Federal Territory of Kuala Lumpur, Malaysia

Remote

MYR 5K

Junior Level

Full Time

Job Categories

Support Customer Finance Technology Service

Match

Skills

Experience

Industry

Sema Summary

As a Customer Support Executive, you will provide essential support to clients via multiple communication channels. You will be integral in resolving issues and ensuring client satisfaction.

About Company

Exness is a leading fintech company focused on enhancing trading experiences for clients through technology and support. They value employee development and well-being.

Core Requirements

Minimum Bachelor’s degree in business administration or related field
1 year of customer service experience
Fluent in English
Native Thai speaker
Strong communication and troubleshooting skills

Responsibilities

Process client requests via live chat, phone, and email.
Escalate issues to specialists when necessary.
Verify client documents hourly.
Prepare detailed reports as required.
Monitor and update clients on request statuses.
Achieve quarterly KPIs set by management.
Perform ad hoc tasks as assigned.

Benifits

Annual performance bonus
Relocation support
Health insurance
Education allowance
21 days annual leave
Employee share scheme

Must Have skills

Customer service skillsFluent communication in English and ThaiProblem-solving capabilitiesMultitaskingReliability

Job Keywords

Customer SupportClient RelationsIssue ResolutionCommunicationFintech

Similar Jobs