Customer Support Executive
Exness
Posted
last week
Federal Territory of Kuala Lumpur, Malaysia
Remote
MYR 5K
Entry Level
Full Time
Sema Summary
As a Customer Support Executive, you will provide essential support to clients via multiple communication channels. You will be integral in resolving issues and ensuring client satisfaction.
About Company
Exness is a leading fintech company focused on enhancing trading experiences for clients through technology and support. They value employee development and well-being.
Core Requirements
- Minimum Bachelor’s degree in business administration or related field
- 1 year of customer service experience
- Fluent in English
- Native Thai speaker
- Strong communication and troubleshooting skills
Responsibilities
- Process client requests via live chat, phone, and email.
- Escalate issues to specialists when necessary.
- Verify client documents hourly.
- Prepare detailed reports as required.
- Monitor and update clients on request statuses.
- Achieve quarterly KPIs set by management.
- Perform ad hoc tasks as assigned.
Benifits
- Annual performance bonus
- Relocation support
- Health insurance
- Education allowance
- 21 days annual leave
- Employee share scheme
Must Have skills
Job Keywords
Similar Jobs
Customer Support Executive
GoodSpace AI
Remote
Customer Support Executive
NielsenIQ
Greater Kuala Lumpur
Customer Support Analyst
NielsenIQ
Greater Kuala Lumpur
Customer Support Specialist
PULSE
South Asia
Technical Customer Support
Zebra Technologies
Taman Pulau Pinang, Penang, Malaysia
SEO Executive
T3 Digital Agency
Greater Kuala Lumpur
Sales Executive
DKSH
Petaling Jaya, Selangor
Support Engineer
Canonical
Remote
Support Engineer
Canonical
Remote
Support Engineer
Canonical
Remote
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.