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Customer Support Executive
Semesteria
Posted
17 hours ago

Hyderabad, Telangana, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support Customer Service Admin Sales

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Industry

Sema Summary

The Customer Support Executive role involves providing timely assistance to customers and addressing their queries effectively. This full-time position is based in Hyderabad, Telangana, India, and it requires junior-level expertise in customer relations. Candidates should possess strong communication skills and a problem-solving mindset. Responsibilities include managing customer inquiries, maintaining records, and ensuring high customer satisfaction. The job offers an opportunity to work in a dynamic environment.

About Company

Semesteria is focused on delivering exceptional customer service solutions. The company values employee growth and emphasizes the importance of customer satisfaction.

Core Requirements

Strong communication skills
Problem-solving abilities
Ability to work in a team
Customer service experience
High school diploma or equivalent

Responsibilities

Assist customers with inquiries
Maintain accurate records of interactions
Resolve issues efficiently
Provide product information to customers
Collaborate with the team for better service
Achieve customer satisfaction targets
Prepare reports on customer feedback

Must Have skills

CommunicationProblem-solvingTeamworkCustomer engagementTime management

Nice To Have Skills

CRM softwareSales techniquesConflict resolutionMultilingual abilitiesAdaptability

Tools Knowledge Requried

CRM softwareEmailChat toolsMicrosoft OfficeHelpdesk software

Job Keywords

customer supportcustomer servicecommunicationproblem-solvingHyderabad

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