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Customer Support Executive
Frontlines EduTech
Posted
last week

Hyderabad

Onsite

INR 30K

Intern Level

Full Time

Job Categories

Support Education Customer Service Technical

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Sema Summary

The Customer Support Executive will assist students with inquiries and provide troubleshooting help. This position requires excellent communication and problem-solving skills while working on-site in Hyderabad.

About Company

Frontlines EduTech aims to bridge the gap between academia and industry, offering hands-on training and tailored educational programs. Since its inception in 2021, it has gained recognition for addressing unemployment through effective skills training.

Core Requirements

0-1 years of experience in customer support or related field
Excellent written and verbal communication skills
Strong problem-solving abilities
Basic understanding of online learning platforms
Fluency in Telugu and English

Responsibilities

Respond to student inquiries via chat
Troubleshoot and resolve technical issues
Maintain updated knowledge of course offerings
Provide assistance with course content questions
Document student interactions and solutions
Escalate complex issues to senior staff
Ensure a positive learning experience for all students

Must Have skills

CommunicationProblem-solvingCustomer service orientationTechnical proficiencyPatience

Job Keywords

Customer SupportCommunication SkillsProblem SolvingTechnical SupportE-Learning

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