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Customer Support Executive
Policybazaar.com
Posted
yesterday

Gurugram, Haryana, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support Customer Service Communication Operations

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Sema Summary

The Customer Support Executive at Policybazaar.com is responsible for assisting customers with their inquiries and providing solutions. This role requires excellent communication skills and the ability to handle customer concerns effectively. The position is located in Gurugram, Haryana, India, and is ideal for junior level candidates looking to start their career in customer service. Full-time employment provides an opportunity to grow within a fast-paced environment.

About Company

Policybazaar.com is an online platform that helps customers compare and purchase insurance products. The company focuses on providing transparent and reliable options to its users while enhancing their overall experience in the insurance market.

Core Requirements

Bachelor's degree or equivalent
Strong communication skills
Problem-solving abilities
Customer-oriented mindset
Ability to work in a team

Responsibilities

Assist customers with queries and issues
Communicate effectively via phone and email
Document customer interactions accurately
Provide product information and guidance
Resolve customer complaints in a timely manner
Collaborate with team members for improved service
Maintain customer satisfaction through effective solutions

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkAdaptability

Nice To Have Skills

Technical supportTime managementMultitasking

Tools Knowledge Requried

CRM softwareEmailPhone systems

Job Keywords

customer supportclient interactionquery resolutionservice operationsjob in Gurugram

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