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Customer Support Executive
AL Fahad Global Enterprises
Posted
last week

Bengaluru, Karnataka

Onsite

INR 38K

Entry Level

Full Time

Job Categories

Support Healthcare Customer Insurance Communication

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Sema Summary

We are seeking a Customer Support Executive for our Bangalore team. This role focuses on resolving customer inquiries related to healthcare and insurance claims.

About Company

AL Fahad Global Enterprises is a health-tech company with a mission-driven work environment, focusing on providing excellent customer service in the healthcare sector.

Core Requirements

2 to 4 years of customer support experience
Strong communication skills in English and Hindi
Ability to handle rotational shifts
Excellent problem-solving skills
Familiarity with CRM tools

Responsibilities

Handle inbound and outbound customer interactions via calls, emails, and chats
Resolve queries related to health insurance coverage and claims
Maintain records of customer interactions in CRM
Coordinate with internal departments for support
Deliver an excellent customer experience
Manage escalations and follow-ups
Provide information on wellness services

Benifits

Health insurance
Wellness benefits
Opportunities for growth

Must Have skills

Communication skillsProblem-solvingInterpersonal skillsCRM familiarityTime management

Job Keywords

Customer SupportHealthcareInsuranceCommunicationProblem Solving

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