Customer Support Engineer
Beckman Coulter Diagnostics
Posted
last week
Indore
Remote
INR 50K
Mid Level
Full Time
Sema Summary
The Senior Customer Support Engineer role involves delivering technical service and support at Beckman Coulter Diagnostics. You will ensure effective product support and maintain customer relationships.
About Company
Beckman Coulter Diagnostics is a global leader in advanced diagnostics, focused on improving patient health through innovative solutions. They offer diagnostic systems used worldwide in clinical and research settings.
Core Requirements
- Engineering Graduate with a B.E./B.Tech. degree
- 3 to 5 years of experience in customer services
- Advanced technical competency in IVD products
- Ability to troubleshoot technical issues
- Experience with customer relationship management software
Responsibilities
- Install and maintain diagnostic instruments.
- Provide training on instrument operations.
- Plan and execute preventive maintenance.
- Maintain customer relationships effectively.
- Manage spare parts for product range.
- Seek support for complex product issues.
- Drive corrective actions based on feedback.
Must Have skills
Job Keywords
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