Customer Support Engineer
PerkinElmer
Posted
3 weeks ago
Bangkok, Bangkok City
Onsite
THB 30K
Junior Level
Full Time
Sema Summary
As a Customer Support Engineer at PerkinElmer, you will be responsible for providing technical support and assistance to customers, particularly with complex inquiries regarding products and services. This role requires you to engage directly with customers, solving their issues while maintaining high service standards. The position is based in Bangkok, Thailand, and is ideal for candidates with some experience in customer support or engineering roles. You will also have the opportunity to enhance your technical skills and develop professionally within the company.
About Company
PerkinElmer specializes in the development and provision of analytical instruments, equipment, reagents, consumables, and software used in diagnostics, life sciences, and environmental applications.
Core Requirements
- Relevant degree in Engineering or IT
- Strong communication skills
- Basic technical troubleshooting abilities
- Customer service orientation
- Ability to work in a team
Responsibilities
- Provide technical support to clients via phone and email.
- Diagnose and resolve customer issues related to products.
- Document support activities and customer interactions.
- Work collaboratively with engineering teams for issue resolution.
- Participate in training and skill development sessions.
- Assist in the onboarding of new clients.
- Maintain customer satisfaction through effective service delivery.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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