Customer Support Coordinator
RELX
Posted
last week
Quezon City, National Capital Region
Onsite
PHP 25K
Entry Level
Full Time
Sema Summary
This role is focused on delivering exceptional customer service for inquiries and complaints via various communication channels. The ideal candidate will possess strong problem-solving and communication skills.
About Company
RELX is a global provider of information-based analytics and decision tools for professional and business customers.
Core Requirements
- Bachelor's degree in a related field or equivalent experience
- 1-2 years of customer service experience
- Strong written and verbal communication skills
- Ability to work under pressure and adapt to changes
- Proficiency in MS Office tools
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints efficiently and courteously
- Maintain detailed records of customer interactions
- Stay updated on product knowledge and policies
- Participate in training sessions to enhance knowledge
- Contribute to team efforts and suggest improvements
- Recommend changes to improve customer support efficiency
Must Have skills
Job Keywords
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