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Customer Support Consultant
LINKTRIX Consultants
Posted
3 weeks ago

National Capital Region, Philippines

Onsite

PHP 30K

Junior Level

Full Time

Job Categories

Support Consulting Customer Service Sales

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Sema Summary

As a Customer Support Consultant at LINKTRIX Consultants, you will be responsible for addressing customer inquiries, resolving issues, and providing outstanding support in a full-time on-site capacity. The role requires a proactive attitude and a commitment to customer satisfaction. Candidates should have strong communication skills and a basic understanding of customer service practices. This junior-level position is located in the National Capital Region, Philippines.

About Company

LINKTRIX Consultants specializes in providing effective consultancy services across Asia Pacific, focusing on customer support solutions.

Core Requirements

Excellent communication skills
Customer service experience
Problem-solving abilities
Basic knowledge of support tools
High school diploma or equivalent

Responsibilities

Handle customer inquiries effectively
Resolve issues and complaints
Provide product information
Maintain customer satisfaction
Document customer interactions
Work collaboratively with team members
Participate in training programs

Must Have skills

CommunicationProblem-solvingCustomer serviceInterpersonal skillsBasic computer skills

Nice To Have Skills

Industry knowledgeMultilingual abilitiesConflict resolutionTime managementTechnical support

Tools Knowledge Requried

CRM softwareTicketing systemsCommunication platforms

Job Keywords

Customer SupportConsultantServiceCommunicationProblem Solving

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