Customer Support Coach
Cloudbeds
Posted
last week
Thailand
Remote
THB 50K
Mid Level
Full Time
Sema Summary
The Customer Support Coach at Cloudbeds will guide support teams to enhance service delivery. This role focuses on performance improvement and coaching strategies.
About Company
Cloudbeds is a technology company that provides a management software for hospitality businesses to manage their operations efficiently.
Core Requirements
- Bachelor's degree or equivalent experience.
- Experience in customer support.
- Proven coaching skills.
- Strong communication abilities.
- Ability to analyze data.
Responsibilities
- Coach and develop customer support staff.
- Analyze customer interactions and feedback.
- Create training materials and conduct workshops.
- Monitor team performance metrics.
- Provide actionable feedback to team members.
- Collaborate with management for continuous improvement.
- Ensure high-quality customer service standards.
Must Have skills
Job Keywords
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