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Customer Support Associate
GEMGEM
Posted
2 days ago

Surat, Gujarat, India

Onsite

INR 30K

Full Time

Job Categories

Support Customer Service Operations Administration

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Sema Summary

GEMGEM is hiring for the position of Customer Support Associate in Surat, India. The role involves assisting customers with inquiries and providing necessary support to enhance customer satisfaction. Candidates will be expected to deliver exceptional customer service in a full-time capacity, offering assistance and solutions to customers' needs. No specific experience level is mentioned, making this position suitable for various candidates. This is an on-site role, not offering remote work options.

About Company

GEMGEM focuses on customer satisfaction through effective support and service initiatives, aiming to provide exceptional experiences for their users.

Core Requirements

High school diploma or equivalent
Strong communication skills
Ability to work on-site
Customer service orientation
Problem-solving skills

Responsibilities

Assist customers with inquiries
Resolve customer issues promptly
Provide information about products
Maintain customer records accurately
Collaborate with team members for support
Communicate effectively with clients
Follow company procedures and policies

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeamworkTime Management

Nice To Have Skills

Multilingual SkillsTechnical KnowledgeCRM SoftwareConflict ResolutionSales Experience

Tools Knowledge Requried

CRM SoftwareEmailPhone SystemsChat ToolsDocumentation Tools

Job Keywords

customer supportcustomer serviceclient relationsproblem-solvingcommunication skills

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