Customer Support Associate
Wise
Posted
last week
Singapore
Onsite
SGD 3K
Entry Level
Full Time
Sema Summary
As a Customer Support Associate at Wise, you will serve as the first point of contact for customers, ensuring outstanding service and problem resolution. You will handle complex queries across various communication channels while upholding the company's mission.
About Company
Wise is a global technology company that simplifies international money movement and aims to make financial transactions easier and more affordable for everyone.
Core Requirements
- 1+ year in customer-facing roles
- Fluency in Cantonese and English
- Experience in fintech or banking preferred
- Ability to work flexible hours
- Understanding of data security procedures
Responsibilities
- Provide support via phone, chat, and email.
- Resolve customer inquiries with empathy.
- Meet performance KPIs.
- Demonstrate knowledge of products and processes.
- Maintain accurate records.
- Follow security and data privacy guidelines.
- Contribute to knowledge sharing and team improvement.
Must Have skills
Job Keywords
Similar Jobs
Customer Service Associate
BitMart
Singapore, Singapore
Customer Support Specialist
Therapy Inn
Singapore
Associate
Cresco Investments
Singapore
Associate
Deloitte
Singapore, Singapore
Sales Associate
Crocs, Inc.
Singapore, Singapore
Store Sales Associate
Crocs, Inc.
Singapore, Singapore
HR Associate
Sea
Singapore, Singapore
Tax Associate
Withers
Singapore
Associate Engineer
VisionPower Semiconductor Manufacturing Company
Singapore
Associate Engineer
Singtel
Singapore, Singapore
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.