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Customer Support Associate
Semesteria
Posted
3 weeks ago

Taguig, National Capital Region, Philippines

Remote

PHP 30K

Junior Level

Full Time

Job Categories

Support Customer Remote Service Sales

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Sema Summary

The Customer Support Associate role focuses on providing exceptional assistance to customers, addressing inquiries, and resolving issues in a timely manner. This position requires a proactive approach to ensure customer satisfaction and effective communication skills. The role is designed for individuals with junior-level experience in customer service or support, welcoming candidates who are eager to learn and grow. The position is remote, allowing flexibility and a diverse work environment.

About Company

Semesteria specializes in remote-based employment solutions, connecting talent with companies worldwide. They focus on accessibility and customer satisfaction.

Core Requirements

High school diploma or equivalent
Experience in customer service or support
Strong communication skills
Problem-solving abilities
Ability to work independently

Responsibilities

Manage customer inquiries via various channels
Provide timely and accurate information to customers
Assist with troubleshooting and resolving issues
Maintain customer records and interactions
Collaborate with team members to improve service
Identify opportunities for service improvement
Document feedback and follow up with customers

Must Have skills

CommunicationProblem-solvingCustomer serviceTime managementAdaptability

Nice To Have Skills

CRM softwareMultilingualTechnical supportTeam collaborationSales acumen

Tools Knowledge Requried

CRMHelpdesk softwareEmailChat toolsMicrosoft Office

Job Keywords

customer supportremote workcommunicationproblem-solvingservice

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