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Customer Support Associate
GLOBELANCE
Posted
last week

Noida, Uttar Pradesh, India

Onsite

INR 12K

Intern Level

Full Time

Job Categories

Support Customer Operations Service Training

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Sema Summary

This entry-level position focuses on customer support for a fast-growing global talent marketplace. Ideal for freshers, it offers structured training and growth opportunities in customer experience.

About Company

GLOBELANCE is a next-generation consulting and freelancing platform aimed at connecting consultants and businesses globally. It provides opportunities for talent while maximizing earnings for freelancers.

Core Requirements

Bachelor's degree preferred
Clear verbal and written English
Experience in ticketing systems
Comfort interacting with customers
Willingness to work rotational shifts

Responsibilities

Handle inbound customer inquiries via phone, email, and live chat.
Log, update, and manage customer tickets accurately.
Guide customers through onboarding and troubleshooting.
Create and update knowledge-base articles.
Maintain accurate records of customer interactions.
Collaborate with teams to resolve complex issues.
Drive process improvements for better service quality.

Benifits

Structured training
Performance-linked incentives
Attendance bonuses
Recognition programs
Career progression opportunities

Must Have skills

Phone SupportEmail SupportLive Chat SupportTicketing SystemsCRMEscalation ManagementGood communication skills

Job Keywords

customer supportonboardingticket managementcommunication skillsBPO

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