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Customer Support Associate
Woodrock Infotech Private Limited
Posted
last month

Mysore, Karnataka, India

Onsite

INR 30K

Junior Level

Full Time

Job Categories

Support Customer Service Engagement Administration

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Sema Summary

As a Customer Support Associate at Woodrock Infotech, you will engage with clients to address their inquiries and provide assistance. Strong communication skills and a dedication to customer satisfaction are essential. This full-time role is based in Mysore, Karnataka, and is well-suited for individuals looking to start their career in customer support. You will have opportunities to learn and grow within the organization.

About Company

Woodrock Infotech focuses on delivering top-notch technology solutions, emphasizing customer satisfaction and service excellence.

Core Requirements

Strong communication skills
Customer service orientation
Problem-solving ability
Basic computer skills
Bachelor's degree

Responsibilities

Assist customers with inquiries and issues.
Provide information about products and services.
Resolve complaints and escalations.
Maintain customer records and documentation.
Collaborate with team members for service improvements.
Achieve customer satisfaction targets.
Train new staff on customer support protocols.

Must Have skills

CommunicationCustomer ServiceProblem-solvingComputer SkillsTeamwork

Nice To Have Skills

MultilingualTime managementAdaptabilitySales experienceTechnical support

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