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Customer Support Associate
OrthoFX
Posted
yesterday

Kochi, Kerala, India

Onsite

INR 30K

Entry Level

Full Time

Job Categories

Support Customer Service Voice Assist

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Sema Summary

The role of Customer Support Associate involves handling customer inquiries and providing assistance for the international voice process. This position is based in Kochi, Kerala, India and is full-time. Ideal candidates should possess strong communication skills and a customer-oriented mindset. Experience in a support role is preferred but not necessary for entry-level applicants. This opportunity does not mention specific benefits.

About Company

OrthoFX specializes in delivering innovative orthodontic solutions. They focus on customer satisfaction and employ a dedicated support team.

Core Requirements

Strong communication skills
Customer service orientation
Problem-solving ability
Basic technical knowledge
High school diploma or equivalent

Responsibilities

Handle customer inquiries efficiently
Provide support via voice calls
Resolve customer complaints
Document customer interactions
Assist in product-related questions
Train on new service protocols
Maintain databases related to customer queries

Must Have skills

CommunicationCustomer serviceProblem-solvingTechnical skillsTime management

Nice To Have Skills

MultilingualExperience in supportFamiliarity with CRM toolsPatienceTeam collaboration

Tools Knowledge Requried

CRM softwarePhone systems

Job Keywords

customer supportvoice processKochicommunicationservice

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