Customer Support Associate
Himalaya Floriculture
Posted
last week
Kathmandu, Bāgmatī, Nepal
Onsite
NPR 25K
Entry Level
Full Time
Sema Summary
The Customer Support Associate will handle customer communications through social media and manage order coordination. The role focuses on ensuring customer satisfaction while recording payments and managing orders.
About Company
Himalaya Floriculture specializes in creating beautiful blooms and gifts, offering quick delivery and a range of floral products for various occasions.
Core Requirements
- Strong communication skills
- Proficiency in social media
- Knowledge of order management
- Ability to multitask
- Experience in customer service
Responsibilities
- Manage customer communications across social media platforms.
- Oversee order dispatch and coordination.
- Ensure customer satisfaction in collaboration with delivery teams.
- Record and manage customer order details.
- Handle payment reconciliation.
- Coordinate with florists for order fulfillment.
- Assist customers with inquiries and feedback.
Must Have skills
Job Keywords
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