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Himalaya Floriculture

Customer Support Associate

Himalaya Floriculture

Posted

last week

Kathmandu, Bāgmatī, Nepal

Onsite

NPR 25K

Entry Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Customer Support Associate will handle customer communications through social media and manage order coordination. The role focuses on ensuring customer satisfaction while recording payments and managing orders.

About Company

Himalaya Floriculture specializes in creating beautiful blooms and gifts, offering quick delivery and a range of floral products for various occasions.

Core Requirements

  • Strong communication skills
  • Proficiency in social media
  • Knowledge of order management
  • Ability to multitask
  • Experience in customer service

Responsibilities

  • Manage customer communications across social media platforms.
  • Oversee order dispatch and coordination.
  • Ensure customer satisfaction in collaboration with delivery teams.
  • Record and manage customer order details.
  • Handle payment reconciliation.
  • Coordinate with florists for order fulfillment.
  • Assist customers with inquiries and feedback.

Must Have skills

CommunicationSocial media managementCustomer serviceMultitaskingInterpersonal skills

Job Keywords

Customer SupportSocial MediaOrder ManagementCommunication SkillsCustomer Satisfaction

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