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Customer Support Analyst
NielsenIQ
Posted
last week

Greater Kuala Lumpur

Remote

MYR 5K

Entry Level

Full Time

Job Categories

Support Customer Data Analytics Business

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Sema Summary

The Junior Customer Support Analyst is responsible for maintaining customer relationships and ensuring queries are addressed efficiently. This role involves liaising with multiple teams to deliver high-quality support.

About Company

NielsenIQ is the world’s leading consumer intelligence company, providing insights into consumer behavior through advanced analytics and vast global reach after merging with GfK in 2023.

Core Requirements

Bachelor's Degree in Business, Mathematics, Statistics, or related field.
Strong analytical and problem-solving skills.
Excellent organizational skills.
Proficiency in MS Office, particularly Excel.
Ability to communicate effectively with customers.

Responsibilities

Execute and monitor delivery management tasks.
Become an expert on NIQ processes.
Ensure timely resolution of customer queries.
Collaborate with teams for effective problem resolution.
Adhere to performance KPIs for service quality.
Manage customer relationships across various markets.
Track actions for improvement based on customer feedback.

Benifits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

Must Have skills

Analytical skillsCommunication skillsProblem-solving skillsMS Office proficiencyProject management skillsAttention to detailTeam collaboration

Job Keywords

Customer SupportAnalyticsData ManagementProblem SolvingJunior Analyst

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