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Customer Support Analyst
MicroSourcing
Posted
yesterday

Quezon City

Remote

PHP 25K

Full Time

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Support Admin Service Tech Data

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Sema Summary

The Customer Support Analyst at MicroSourcing will provide vital support to customers, addressing inquiries and ensuring satisfaction. This role requires strong communication skills and the ability to resolve issues promptly. Candidates should be detail-oriented and capable of handling a variety of customer interactions. The position is hybrid in Quezon City, making it accessible for local talent. A monthly salary of PHP25000 is offered, reflecting industry standards for this role.

About Company

MicroSourcing is a leading outsourcing provider that helps businesses enhance their operations and customer engagements. They focus on delivering high-quality support services to clients worldwide.

Core Requirements

High school diploma or equivalent
Experience in customer service
Excellent communication skills
Ability to work in a team
Problem-solving skills

Responsibilities

Respond to customer inquiries promptly
Assist with troubleshooting issues
Provide product information
Log customer interactions in the system
Maintain high customer satisfaction levels
Collaborate with team members
Follow up on unresolved issues

Must Have skills

CommunicationProblem-solvingAttention to detailTime managementTeamwork

Nice To Have Skills

Technical knowledgeMultilingual capabilitiesCRM software experience

Tools Knowledge Requried

CRM softwareEmailChat platforms

Job Keywords

customer supportanalystproblem solvingcommunicationservice

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