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Customer Support Analyst
NielsenIQ
Posted
last week

Greater Kuala Lumpur

Onsite

MYR 10K

Mid Level

Full Time

Job Categories

Support Customer Analytics Data Operations

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Sema Summary

The Senior Customer Support Analyst will enhance customer relationships and ensure efficient resolution of queries through NielsenIQ platforms. This role demands expertise in management of complex queries and driving customer satisfaction.

About Company

NielsenIQ is a leading consumer intelligence company that combines advanced analytics and insights to understand consumer buying behavior.

Core Requirements

Bachelor’s degree in Marketing or Business Analytics
2+ years of relevant experience
Strong Microsoft Excel skills
Project management aptitude
Proficiency in English

Responsibilities

Execute service-related tasks and monitor delivery management
Become an expert on NIQ processes
Ensure timely query resolution as per contractual terms
Track actions for query improvements
Collaborate with other teams for resolutions
Drive adherence to KPIs for processes
Build strong relationships with stakeholders

Benifits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

Must Have skills

Microsoft ExcelAnalytical skillsProject managementCommunication skillsProblem-solving

Job Keywords

Customer SupportData AnalysisStakeholder ManagementProcess ImprovementAnalytical Thinking

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