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Customer Support Analyst
NielsenIQ
Posted
last week

Greater Kuala Lumpur

Onsite

MYR 3K

Entry Level

Full Time

Job Categories

Support Analytics Customer Data Management

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Sema Summary

The Junior Customer Support Analyst will enhance customer relationships by efficiently resolving queries through NielsenIQ platforms. This role focuses on ensuring high-quality deliverables and customer satisfaction.

About Company

NielsenIQ is the leading consumer intelligence company, offering insights into consumer buying behavior and market growth. With operations in over 100 markets, it delivers advanced analytics for informed decision-making.

Core Requirements

Bachelor's Degree preferably in Business Administration or related fields
Analytical skills for data and operational processes
Project management aptitude
Basic proficiency in MS Office
Ability to use AI tools for productivity

Responsibilities

Execute and monitor customer service tasks
Ensure delivery of quality data/information
Triaging customer queries across multiple markets
Work closely with NielsenIQ teams
Maintain performance KPIs for quality improvement
Adapt to a multicultural work environment
Identify data resolution and product-related changes

Benifits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

Must Have skills

Analytical skillsCustomer service orientationProblem-solving skillsCommunication skillsMS Office proficiencyAttention to detailAdaptability

Job Keywords

Customer SupportData AnalysisProject ManagementQuality AssuranceBusiness Administration

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