Customer Support Agent
Meridial Marketplace, by Invisible
Posted
3 months ago
Remote
Remote
USD 8K
Junior Level
Contract
Sema Summary
Join a dynamic team providing customer support in the financial services sector. Help clients manage their retirement plans through effective communication and problem-solving.
About Company
Meridial Marketplace is an AI training and scaling partner for leading model providers and enterprises, bridging the gap between AI potential and production.
Core Requirements
- High school diploma or equivalent.
- Fluent in English.
- Customer service experience.
- Familiarity with retirement plans.
- Proficiency in Zendesk and Aircall.
Responsibilities
- Provide support via phone, email, and live chat.
- Assist with account activation and troubleshooting.
- Deliver guidance on retirement plan offerings.
- Troubleshoot technical issues.
- Utilize internal CRM systems for customer interactions.
- Collaborate with teams to improve service.
- Ensure customer satisfaction.
Must Have skills
Job Keywords
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