Customer Support Agent
ING Hubs Philippines
Posted
last week
Makati, National Capital Region, Philippines
Remote
PHP 30K
Entry Level
Full Time
Sema Summary
The role involves providing support to clients through various communication channels. Responsibilities include managing client requests and resolving issues while adhering to compliance guidelines.
About Company
ING Hubs Philippines is a global capability center that supports ING's operations, focusing on operational excellence and innovation. With over 6,000 employees, it serves millions of retail customers worldwide.
Core Requirements
- Bachelor's degree or equivalent experience
- Prior experience in customer support
- Strong communication skills
- Ability to learn quickly
- Familiarity with banking products
Responsibilities
- Provide expert support to clients via chat, voice, and email.
- Process customer requests and manage complaint resolutions.
- Adhere to compliance regulations.
- Collaborate with team to achieve productivity targets.
- Proactively cross-skill in various service channels.
- Report deviation from policies to the appropriate authorities.
- Take on additional tasks as assigned.
Benifits
- Continuous learning
- Leadership development
- Sustainability initiatives
Must Have skills
Job Keywords
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